SHIPPING
We are proud to offer international shipping services that currently operate in over 200 countries and islands world wide. Nothing means more to us than bringing our customers great value and service. We will continue to grow to meet the needs of all our customers, delivering a service beyond all expectation anywhere in the world.
How do you ship packages?
Packages from our warehouse in China will be shipped by ePacket or EMS depending on the weight and size of the product. Packages shipped from our US warehouse are shipped through USPS.
Do you ship worldwide?
Yes. We provide free shipping to over 200 countries around the world. However, there are some locations we are unable to ship to. If you happen to be located in one of those countries we will contact you.
What about customs?
We are not responsible for any custom fees once the items have been shipped. By purchasing our products, you consent that one or more packages may be shipped to you and may get custom fees when they arrive to your country.
How long does shipping take?
Shipping time varies by location. These are our estimates:
| Location |
*Estimated Shipping Time |
| United States |
10-30 Business days |
| Canada, Europe |
10-30 Business days |
| Australia, New Zealand |
10-30 Business days |
| Central & South America |
15-30 Business days |
| Asia |
10-20 Business days |
| Africa |
15-45 Business days |
*This doesn’t include our 2-5 day processing time.
Do you provide tracking information?
Yes, you will receive an email once your order ships that contains your tracking information. If you haven’t received tracking info within 5 days, please contact us.
My tracking says “no information available at the moment”.
For some shipping companies, it takes 2-5 business days for the tracking information to update on the system. If your order was placed more than 5 business days ago and there is still no information on your tracking number, please contact us.
Will my items be sent in one package?
For logistical reasons, items in the same purchase will sometimes be sent in separate packages, even if you've specified combined shipping.
If you have any other questions, please contact us and we will do our best to help you out.
RETURNS
Order cancellation
All orders can be cancelled until they are shipped. If your order has been paid and you need to make a change or cancel an order, you must contact us within 12 hours. Once the packaging and shipping process has started, it can no longer be cancelled.
Refunds
Your satisfaction is our #1 priority. Therefore, you can request a refund or reshipment for ordered products if:
- If you did not receive the product within the guaranteed time( 45 days not including 2-5 day processing) you can request a refund or a reshipment.
- If you received the wrong item you can request a refund or a reshipment.
- If you do not want the product you’ve received you may request a refund but you must return the item at your expense and the item must be unused.
We do not issue the refund if:
- Your order did not arrive due to factors within your control (i.e. providing the wrong shipping address)
- Your order did not arrive due to exceptional circumstances outside the control of Samara's Home (i.e. not cleared by customs, delayed by a natural disaster).
- Other exceptional circumstances outside the control of https://samarahome.net
*You can submit refund requests within 15 days after the guaranteed period for delivery (45 days) has expired. You can do it by sending a message on Contact Us page
If you are approved for a refund, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within 14 days.
Exchanges
If for any reason you would like to exchange your product, perhaps for a different size in clothing. You must contact us first and we will guide you through the steps.
Please do not send your purchase back to us unless we authorise you to do so.
Super!!! Packed perfectly, came all whole, the quality is excellent, as a gift put a marker White with stickers
Very nice storage boxes for the kitchen. I have a collection. This one of 1.8 l is for cereals. They are suitable for everything and are hermetic. Thanks to the store!
The goods are two classes and yakisniy. Dugé yakysno is packed. Recommend.
Very satisfied, I buy not for the first time, I advise
Good quality, one defective one and store m sent a new oneAt the top
Sooo fast came boxes! In a week! She took it from the extradition office. Quality is good, the description corresponds! Oochen tightly closes the lid. They don't smell. In each box lay stickers, but markers only in large boxes. Recommend!
Nice containers. I'm organizing my kitchen and these are a great fit.They came very protected too. I love the little stickers to mark them with. Nice set!
Well packed .. Everything came intact .. Fully complies with the description
super
I WAM up to the same containers. The next hand, hermetic on the head of the handle with the hour of the day. It is good to do one for one. I was once married with a bilche with an order of 700 and 460 ml, ale in the walk, the vikoristannya became 1300 ml itself. I once managed to close myself without marriage and all hands. Was delivered to Ukraine by the maize for 3 tizhna.
Product I will describe, good packing. I was swertering the delivery shvidkith, I minted the goods in my other half of the birch, and I made 16 fierce. I recommend my son
Excellent set, delivered a day earlier than stated. The store sent the goods at once. Very well packed. Thank you seller. Recommend to buy
Great quality! Great prices, Highly recommend store
Container I did not find anything special in it, as they write here. Opens tight.
Thought they would be slightly larger. The plastic is thick enough, the covers are sealed. Included black stickers and a white marker for marking. Packed compactly and very high quality in Foamed polyethylene.
Excellent strong containers, all the whole came. Excellent save space) Stylish, quality)
The container is great! Recommend! Light, the lid immediately did not give up to opening, but I think with time will stretch. The base of the container is not 100% transparent, a little with darkening, but it's not a flaw, it looks even cooler. I came in a month.
Very expensive containers. Took in sets-so cheaper. There are stickers and felt pens: it is convenient to sign the shelf life and cooking time, other things. Containers were well packed, no scratches and damage
Very well packed and none are broken. I recommend this store.
Very quality goods! Good plastic, hermetically closed. Stickers are also very high quality. The marker writes well; the inscriptions are easily erased. The product was packed perfectly, came in a soft package, inside the tray were separated. The order is very satisfied! Recommend! Worth your money!
These jars saved my life literally! I ordered a sample of several sizes. I do not know about the quality of the plate, in terms of how safe it is for storing food. But how by itself is just super. And by tightness, they are well and tightly closed, I will order more. By the way, everything came very well packed so that no jar was hurt. It came north of Israel in just a couple of weeks. Thank you store!
I just thought that in terms of surface the boxes were bigger… but by that, it's okay. They are very hermetic.
They are of high quality plastic, the lids are very nice and tight. Just the price could be slightly less I feel. Why are they so expensive?? T___T
Everything is fine, the trohi is smaller than the Ministry of Health. They put a felt-tip pen in the Nabir. The stabbiks are more tight, the Licher one crack is not too good, let it get good. A few people, one of them, one of them, one of them, one of them, one of them, was put into one glass, the cholovik lede vityag. In which I got a photo
I recommend this item!